The General Product Safety Regulation (EU) 2023/988 ("GPSR") was published on 23 May 2023, updating and replacing the two-decades old General Product Safety Directive ("GPSD") (and the Food Imitation Safety Directive) in order to bring it into alignment with recent technological advancements and ensure the ongoing safety of consumer products. The core requirements of the GPSR are not far removed from those of the GPSD, including the overarching obligation to only place safe products on the market, the presumption of conformity for products compliant with European standards, and requirements for technical documentation and labelling. As with the GPSD, the GPSR applies to the extent that its requirements are not more precisely covered by product-specific legislation, such as the Restriction of Hazardous Substances Directive ("RoHS") or the Low Voltage Directive.
A strong theme of the new GPSR is that there should be no option for economic operators to "sell and forget" – many of its provisions are aimed at ensuring that manufacturers in particular are taking a proactive role in responding to and preventing harms from unsafe products, without necessarily waiting for regulators to intervene.
The GPSR is also novel in many respects. Some of the noteworthy points for manufacturers and importers are as follow:
Products not covered by more specific legislation
As noted, the GPSR applies to all products to the extent that its requirements are not more specifically laid down in other legislation. For types of products not subject to more specific regulation, so-called "non-harmonised" products, the previous GPSD required adherence to the general safety principle but imposed few administrative steps as are commonly found in harmonised product rules. Under the GPSR, manufacturers of these non-harmonised products must now carry out a risk assessment and on the basis of it, prepare technical documentation for the product. This must include a description of the product and its essential characteristics relevant for assessing its safety, and where appropriate, must also include a more detailed analysis of the risks and risk mitigation measures, and list any European standards applied to meet the general safety requirement.
Responsible Persons
Under the GPSR, no products may be placed on the EU market unless there is an economic operator established in the EU who takes responsibility for certain conformity tasks – this may be the manufacturer, importer, distributor or fulfilment service provider, or could be an EU person appointed by a non-EU entity (a "Responsible Person"). This requirement aims to ensure that all products coming into the EU from third countries, including via online sales, align with the necessary safety requirements and provides national regulators with an accessible target for enforcement action. However, this could provide significant additional costs for those businesses wishing to sell into the EU which do not have a European subsidiary to act as a Responsible Person.
Obligations of Manufacturers
Economic operators who manufacture a product, or have a product designed or manufactured and place a product on the market under their own name or trademark, will be considered to be "manufacturers" and assume a number of primary obligations regarding safety of the product. Health risks of a product now includes risks to mental health stemming from digitally connected products, particular in respect of children.
Manufacturers must keep distributors, importers and, importantly, online marketplaces in the supply chain informed of any identified safety issues. This may not always be straightforward, where manufacturers may lack full sight of where precisely their products are being sold. In the longer term, new sustainability due diligence requirements should ensure transparency in supply chains facilitating easier distribution of safety information.
Online Marketplaces
The use of online marketplaces has grown substantially since the GPSD's enactment in 2001. As a result, the GPSR introduces new rules around these marketplaces to better protect customers.
A provider of an online marketplace is defined in the GPSR as "a provider of an intermediary service using an online interface which allows consumers to conclude distance contracts with traders for the sale of products," a definition which could include, for example, eBay, Amazon and Facebook.
Article 22 of the GPSR lists the specific obligations for online marketplaces in relation to product safety. The primary obligation on online marketplaces is to establish a single contact point which allows for direct communication between the marketplace and the consumer, as well as with the relevant Member States' market surveillance authorities in relation to product safety issues. Market surveillance authorities will be able to issue orders requiring online marketplaces to remove dangerous products from their platforms, to disable access to such offers or display warnings. Online marketplaces will have just a few days to act upon any orders by market surveillance authorities and inform the authority once complete.
Despite these added obligations specific to them, online marketplaces may find themselves in the unenviable position of playing more than one role under the GPSR. For example, the provider of an online marketplace which directly ships products could also be regarded as a distributor or a fulfilment service provider under GPSR, or if selling its own branded products, may be a manufacturer in respect of those products. As each economic actor bears slightly different obligations, online marketplaces may find compliance particularly challenging.
Accidents
Consumers must also have a communication channel via which they can inform manufacturers (and importers) of accidents or safety issues they have experienced with products. Manufacturers (and importers) are required to investigate submitted complaints and information on accidents; given the unfiltered nature of communications, it may be that this imposes a significant new compliance burden. Economic operators must, on request of market surveillance authorities, provide details of complaints and accidents.
Recalls
The GPSR also introduces specific requirements for product recall notices, making them more user friendly, and including a consumer right to remedy for unsafe products that have been recalled, through repair, replacement, or refund. This is a marked improvement to the previous situation whereby organisations often solely placed recall announcements on their websites which did not guarantee that affected customers would become aware of them.
The GSPR requires providers of online marketplaces to notify - directly and without undue delay - all affected customers that can be identified that a product recall or safety warning has been issued. Where it is not possible to directly contact all affected customers, recall notices or safety warnings should be disseminated as widely as possible through means such as social media, the company's website and retail outlets.
The GPSR entered into force on 12 June 2023 and will apply from 13 December 2024. It will not prevent the sale or use of products which are in conformity with the GPSD and were placed on the market before 13 December 2024.