On 12 July 2023, the Supreme Court handed down its eagerly awaited judgment in the above case, which turned on whether the "Quincecare" duty (which prevents a bank from executing payment instructions, given by an agent purportedly on the customer's behalf, which the bank has reasonable grounds to believe are fraudulent) applies to "authorised push payment" (APP) fraud. APP fraud occurs where the victim themself is induced by fraudulent means to authorise their bank to send a payment to a bank account controlled by the fraudster.
Mrs Philipp and her husband Dr Philipp were deceived by a fraudster, JW, out of the bulk of their life savings. JW instructed them to transfer £700,000 into an account in Mrs Philipp's name with the Bank. Acting on JW's suggestion, Mrs Philipp went in person to a Barclays Bank (the "Bank") branch and instructed the Bank to transfer £400,000 of that money to a bank account in the United Arab Emirates ("UAE"). Shortly after, she went in person to a different branch of the Bank and instructed them to transfer the remaining £300,000 to another bank account in the UAE. On each occasion, before making the transfer, the Bank telephoned Mrs Philipp to seek her confirmation that she had made the transfer request and wished to proceed with it, and she provided such confirmations. The Philipps came to realise they had been victims of a fraud. Mrs Philipp notified the Bank of this and the Bank made unsuccessful attempts to recall the funds which had been transferred to the UAE. Mrs Philipp brought a claim against the Bank in respect of her loss.
The Bank applied to have Mrs Philipp's claim summarily dismissed on the grounds that, as a matter of law, it did not owe Mrs Philipp a duty not to execute her own payment instructions. The High Court agreed with this submission and granted summary judgment in favour of the Bank. Mrs Philipp appealed. The Court of Appeal allowed the appeal, setting aside summary judgment. The Bank subsequently appealed this decision to the Supreme Court. As many had anticipated, the Supreme Court overturned the Court of Appeal's decision – granting summary judgment in favour of the Bank – holding that the Bank did not owe a duty to Mrs Philipp in respect of her own payment instructions. The Supreme Court did, however, permit Mrs Philipp to proceed with her alternative claim based on the Bank's alleged failure to act promptly to try to recall the payments after the fraud was discovered.
The Supreme Court held that the Quincecare duty does not extend to APP fraud. Pursuant to first principles of banking law, it is a basic duty under a bank's contract with a customer to make payments from the credited account in compliance with the customer's instructions. The bank must carry out the customer's instruction if the customer itself has authorised and instructed the bank to make payment; "[i]t is not for the bank to concern itself with the wisdom or risks of its customer's payment decisions". However, where a bank is put on inquiry that a payment instruction, given by an agent purportedly on behalf of the customer, is an attempt to defraud the customer, the bank's duty is to refrain from executing the instruction without first making inquiries to verify that the instruction has in fact been authorised by the customer. This principle is now commonly referred to as the Quincecare duty. The Supreme Court found that this principle cannot extend to a customer who is a victim of APP fraud, since the validity of the instruction is not in doubt.
Click here for the judgment. To read our detailed article click here.