The Post Office litigation: lessons for IT suppliers and customers
The sorry tale of Bates v Post Office Ltd has a number of salutary lessons for IT suppliers and customers. In an age where businesses are placing ever greater reliance on computer systems to carry out business processes and to make decisions, and with AI technologies being put to ever greater use in analysis and decision making, it is worth taking a few moments to consider what can happen when the balance tips too far in favour of the technology.