Our consumer law team will help your business to navigate the regulatory minefield. We provide pragmatic, creative solutions to enable you to achieve your commercial goals whilst minimising your risk.
Our advice is always tailored to the needs of each individual client – which is how we build and maintain valuable relationships.
We advise a wide variety of businesses from sectors including retail (both online and ‘bricks and mortar’), leisure/hospitality and technology. Our work includes advising on:
- B2C terms and policies: do terms and conditions comply with the Consumer Rights Act 2015 in the UK, EU-wide unfair terms rules and other relevant legislation? We have extensive experience of advising on and drafting standard terms, click-wrap agreements and other related documentation (e.g. privacy policies) for use with consumers, for both e-commerce and bricks-and-mortar businesses.
- Unfair/misleading practices: are promotions, advertising, pricing and other sales or after-sales processes at risk of being regarded as misleading or unfair under the Digital Markets, Competition and Consumer Act 2024 in the UK or similar legislation on unfair practices in the EU?
- Regulatory investigations: the UK Digital Markets, Competition and Consumer Act 2024 gives the Competition & Markets Authority the power to investigate suspected breaches of consumer law and impose significant fines on infringing companies and their parent entities. Our specialist lawyers have considerable experience of dealing with the Competition and Markets Authority or sectoral regulators such as the Financial Conduct Authority. We understand how regulators think and this, coupled with our commercial insight into your sector and objectives, is what shapes our advice.
- Other issues: whether it's advising on subscription contracts, fake reviews, greenwashing or online choice architecture and "dark patterns", we help B2C businesses to steer a path through the increasingly challenging regulatory environment.
